← All comparisons
Comparison
Teamdock vs Trengo
Trengo is a Dutch omnichannel inbox for customer conversations. Teamdock is a workspace where those conversations sit next to the orders and invoices they're about.
| Comparison | Trengo | Teamdock |
|---|---|---|
| Built around | Customer conversations: one inbox for email, WhatsApp, Instagram, Facebook, live chat and SMS, with an AI agent. | Orders, from your WooCommerce shop or taken by phone or email, with the invoice, the customer's questions and the follow-up attached. |
| Orders | Not an order system: orders stay in your shop. | WooCommerce orders come in automatically. Phone and email orders are entered by hand and follow the same steps. |
| Peppol e-invoicing | No invoicing: that stays in your accounting or invoicing tool. | Sends Peppol e-invoices from the order on every plan, with EU VAT numbers checked against VIES. |
| Customer questions | Email, WhatsApp Business API, Instagram, Facebook, live chat and SMS. Phone calls are an add-on on Boost and Pro. | Email and live chat on every plan; WhatsApp and phone (Rinkel) from Pro. Each ticket sits next to the customer's orders. |
| AI and automation | An AI agent (HelpMate) that suggests and sends replies automatically, and AI Journeys that automate workflows over several steps. Each conversation handled with AI costs €0.25–0.30 extra. | Worker beans: automations with a name and a department. They do the routine steps and ask the department you chose before anything leaves the workspace. One bean on Pro, three on Max, none on Essentials. |
| Price | Boost €299 a month for 10 users and 6,000 conversations a year; Pro €499 for 20 users and 18,000 (yearly billing). Extra conversations, and WhatsApp messages beyond Meta's free allowance, cost extra. | Per company, not per user: €149 a month for up to 3 people, €575 for up to 10, €875 for up to 25, excluding VAT. |
What we say about Trengo comes from trengo.com/prices, checked on 24 October 2026. Prices and plans change, so check their page before you decide.
Trengo fits better if
- Most of your work is conversations, on social channels as well as email and WhatsApp.
- Your support team is large and handles high volumes.
- You want broadcasts, or an AI agent that answers customers on its own.
Teamdock fits better if
- Questions are about orders, and whoever answers should see the order and the invoice.
- You want orders, invoices and support in one subscription instead of an inbox next to other tools.
- You want AI to draft replies while a person decides what is sent.
Other comparisons
See it with your own data.
Start a 14-day trial, or tell us what you need and we'll show you around.